Empathy: It’s absolutely essential to fostering positive relationships – inside and outside of the workplace. Understanding the reasons why employees are dissatisfied or disengaged is key to creating a productive and motivated workforce and retaining top talent. Once managers and HR professionals realize the frustrations that their employees feel, they can strive to eliminate them, creating a win-win for everyone.
Eliminate the disconnect
Unfortunately, according to multiple research reports, there is a huge disconnect between what employees think about their jobs and what employers think they think. One study found that while employers thought that the No. 1 source of stress for their workers was poor work/life balance, employees actually felt that insufficient staffing was the top stressor. Other studies have shown that employers overestimate how engaged their employees are and underestimate how open they are to leaving. If you are serious about improving employee engagement, it’s time to get everyone on the same page about what employees really want.
Today’s HR technologies can help improve the employee experience, resulting in greater loyalty and engagement throughout the organization.
Know how your employees feel every day
Imagine if each time an employee logged into an employee self-service tool, they could share their current mood. While it might seem like a small and trivial action, it could help managers and HR professionals identify trends within the organization – either at the individual or department level. For example, you could determine if employees’ moods change during a particularly stressful quarter, or if there are certain job titles or departments particularly prone to dissatisfaction. Innovative HR solutions that offer this capability, such as PeopleStrategy eHCM™, along with other advanced polling and analytics functions, provide employers with valuable insights into the feelings and attitudes of their employees.
Help employees grow
Whether a company takes the time to nurture and development its talent is a major factor in job satisfaction, especially for younger workers. Gallup found that 87 percent of millennials say that professional development opportunities are very important in a job. It is important to know what employees want from their career in order to provide the right tools and training to help them succeed. This is one reason we see employers shifting away from traditional performance reviews to more collaborative and continuous feedback. HR technology can facilitate this ongoing exchange between manager and employees by capturing performance data along with notes/comments, knowledge and skills and salary history. With a comprehensive view of an employee’s career progression and history, employers can more actively provide an employee experience tailored to the needs of their talent.
With the help of the more detailed insights and analytics that technology provides, managers and HR professionals can transform the employee experience with empathy and understanding.