What’s Your People Strategy?
We pride ourselves on providing our clients with exceptional solutions delivered with extraordinary customer service. We are committed to understanding our client’s business and building a solution that will provide a solid foundation that solves their immediate needs and positions them for future growth as their needs evolve and become more complex. We believe that is the best people strategy for our success and the success of our clients. Service Excellence is not just a term we created to differentiate ourselves; it is our way of doing business that ensures we are different from our competitors.
Clients For Life
PeopleStrategy is committed to keeping our Clients for Life. Client retention is not a program nor a single event, but a philosophy of business that permeates every employee’s attitude and every action that we take to resolve our clients’ issues, help them solve their business problems, and continuously nurture our mutually beneficial relationship. To keep a client for life, we focus on ensuring we have the Right Client, Right Solution and Right Terms throughout the life of the relationship and beyond. Even if a client chooses to part ways, we will continue to serve them in whatever capacity we can to preserve the relationship.
Service Leadership & Agility
Throughout the client lifecycle, the focus of our service is to make sure that each client is a right fit for us and that we are a right fit for them. This ongoing process begins with our Sales and Account Management teams and is continuously addressed throughout each step of the client lifecycle from Solution Definition to Implementation to Client Services to Client Departure. That’s right, we provide the same level of client support on the last day as the first day. We want our clients to leave with a good taste in their mouth so positive words come out of it.
PeopleStrategy has developed and refined an implementation methodology that gives clients a “clear path” to value by streamlining the process of providing functional access to their new Human Capital Management (HCM) solution. Our proprietary process is structured, transparent and closely managed to ensure minimal client disruption. A typical implementation takes approximately 90 days from when the client signs the contract to the time the client gains full value from the system.
Each client is crucial to our success; that’s why we empower our employees to protect our clients’ business interests as if they are their own. Each employee is responsible for understanding client expectations, developing trusting relationships and resolving issues as they arise. A Dedicated Client Delivery Team ensures clear, consistent and timely communication; continuously evaluates the value we provide; takes corrective action as needed to ensure we satisfy or exceed your expectations. We implore our clients to set their expectations higher and higher so that we never rest on our laurels.